Blog Post

APPEALS PROCESS & FORM

September 23, 2019
At Optimum Management, we acknowledge that we may make a mistake, at times have our communication wires crossed, or maybe you have a valid defense for why we should change our initial decisions. That is the purpose of our Appeals Process. This is a way in which each case is reviewed on its individual merit, where parties request a formal change to an official decision. Appeals function both as a process for error correction as well as a process of clarifying and interpreting Optimum policy.
Appeals are decided by a panel of three to four members of management working together, the Management Team. The appellant presents their arguments and defenses to the panel, in writing, in a document called the Appeals Form. In the Appeal Form, the appellant tries to persuade the Management Team that Optimum made an error, and that its decision should be reversed.
Some of the common things we have seen people seek decision reversals on is Rental Application Approvals, Security Deposit refunds, Late Fees or other Charges on a Tenant’s account, etc. Please be specific in the description of your defenses as well as in your request, how we can make it better for you. Though we don’t make it a habit of charging someone for the time and resources to investigate these matters, should the Management Team determine that the appellant is unreasonable or even abusive of the process, charges can be assessed to their account. Please be sure that your desire for four members of management is valid and that you have tried working things out at the lowest level possible. For instance, if you have an issue with a Late Fee, don’t just jump to the Appeal Form, try and talk to the Receptionist first, if still not satisfied with that conversation, talk to the Office Manager. This will not only minimize the nuisance factor for everyone but also get those late fees taken care of on your account faster.
If you have any questions, please feel free to contact our office.
Team Optimum
“Your Property Management Specialist”

Optimum Management
270-737-8110

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EMPLOYMENT APPLICATION

September 24, 2019
Our goal, as always, is to be the community’s landlord and property management company of choice ; providing our full service approach as well as our 3S Standard®. Employment Application Comfortable Kentucky Rental HomesAll entry level positions start at $8/hr. If you have experience that you feel would benefit the position you are applying for and possibly equate to a different hourly rate, please be sure to note that on your application/resume. Please get this back to us asap so we may desire to schedule an interview. If you’d like to email your application, and/or resume, please feel free: Office@OptimumManagementKY.com If at any time you have a question, please don’t hesitate to contact our team. We look forward to working together! Team Optimum “Your Property Management Specialist” Optimum Management 270-737-8110

2017 SPRING & SUMMER RENTAL UPDATE

September 24, 2019
Summer is nearly upon us. Temperatures are gradually climbing, daffodils are in full bloom, and the grass is beginning to green up and show signs of hope. This time of year can be exciting in some ways thinking of picnics, outdoor walks, and grill outs around the lake. Enjoy your next rental home in Elizabethtown, Kentucky In our latest newsletter edition of the “ Optimum Life ,” we are sharing some helpful information to reduce your utility bills and we’ve touched on some Leasing education. We’ve also spotlighted several opportunities in our community for a fun outing for the whole family. If you have rental questions, be sure to read the 2017 Spring & Summer Newsletter , surf our website , and check us out on Facebook to see how we can help you today!

2016 FALL RENTAL UPDATE

September 23, 2019
It’s a great time to rent in Elizabethtown, Kentucky! Leaves are beginning to make their annual descent as they lightly fall to the ground. Geese are making their long trek from North to South. And here at Optimum Management, we are beginning to prepare for Winter. In our latest newsletter edition of the “ Optimum Life, ” we are sharing some helpful information as we also partner with LG&E KU for safety and winterization. We’ve also spotlighted an opportunity in our community for a fun outing for the whole family. If you have rental questions, be sure to read the “Optimum Life” newsletter, surf our website , and check us out on Facebook to see how we can help you today!
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